i. Refunded amounts are generally returned within 2 – 5 business days; however, the length of time required for the funds to be credited to your account is determined by your financial institution. Please check with your financial institution on their specific rules regarding returned or refunded transactions.
ii. Refunds limited to 1 per booking. If your travel arrangements are subject to more than one change, it may be necessary to cancel the entire booking; any eligible refunds will be sent to your financial institution to credit your account in accordance with its policies. Rebooking your travel will require a new and separate payment.
iii. HOTELLO.IN has no obligation to issue refunds if: (i) HOTELLO.IN received payment ninety (90) or more days prior to our receipt of the refund request for a booking transaction; (ii) the purchase requires more than one refund or credit; (iii) in response to a disputed booking appearing on your statement from your financial institution, your financial institution issues you a refund for the disputed booking transaction and sends HOTELLO.IN a charge back on the transaction (a charge back reverses the payment you made to HOTELLO.IN for the refunded transaction);
(iv) the booking is for non-refundable travel products or services; (v) you cannot provide us with full and accurate information required to complete the refund or credit; (vi) the refund request has already processed through ICICI Bank but has not yet applied to the originating source of the payment; (vii) the refund request directs HOTELLO.IN to issue the refund to a different financial institution than the source where the original payment was received; or (viii) HOTELLO.IN did not receive the payment for which the refund request is made due to force majeure or other causes beyond our direct control.
iv. Refunds requiring special handling may result in a delayed return of the funds:
v. In the event a refund cannot be handled within standard refund protocols or to process a refund after 90 days, you may be asked to supply additional information and to provide documentation of the original charge.
Information disclosed to HOTELLO.IN for the purposes of processing a customer refund will be protected in accordance with the policy.
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